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  SPECIFICATION
RELETIONSHIP COMPETENCE MANAGEMENT (hb)2008
Author: JENNIFER LANDAU
ISBN: 0230515963
Year: 2008
Publisher: PALGRAVE PUBLISHERS LTD
Category: HOSPITAL MANAGEMENT
Edition: 1
Format: Hard Cover
Language: English
Pages: 187
 ABOUT THE TITLE
This book focuses on managing relationships between roles with equivalent organizational authority within and between healthcare organizations. Peer relationships tend to be explained by members of the organization as either effective becasue friendly or ineffective because unfriendly. Peer to peer relationships follow patterns of dysfunction and are not as arbitrary or as personal as they are often percieved. The book provides the concenptual frameworks for identifying these patterns and for developing effective horizontal competance necessay for managing the relationship with peers. Author: Jennifer Landau / Elio Borgonovi
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 TABLE OF CONTENTS
List of Figures, Tables and Graphs
Introduction
Ch. 1 The Peer to Peer Relationship: The Blended Relationship 6
Ch. 2 Managing the Relationship with Patients 28
Ch. 3 The Non-cooperative Game, the Nash Theory of Equilibrium and Healthcare Management 51
Ch. 4 Trust and Rational Choice 73
Ch. 5 Building Relationships on the Model of Trust 99
Ch. 6 Managerial Competence: Peer to Peer Relationship Management Skills 121
Ch. 7 Conclusions: Management Education 146
Notes 167
Bibliography 176
Index 182
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