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  SPECIFICATION
CREATING SUCCESS: DEALING WITH DIFFICULT PEOPLE (pb) 2010
Author: LILLEY
ISBN: 9780749456603
Year: 2010
Publisher: VIVA BOOKS PRIVATE LIMITED
Category: MANAGEMENT
Series: CREATING SUCCESS
Edition: 1
Format: Paperback
Language: English
Pages: 148
 ABOUT THE TITLE
Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. Roy Lilley covers every angle including: recognizing the seven types of difficult person, what conflict is and how to handle it, handling aggressive people, motivating lazy colleagues, dealing with difficult customers and handling complaints.

A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.
ROY LILLEY

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